Pulse reports are filled with actionable information, including data visualizations and comparisons to industry benchmarks. Your Prime Experience Index (PXI) is a single metric that lets you know exactly where you stand on all of the key loyalty drivers:

  • Meets needs
  • Delivers service that satisfies the customer or member
  • Delivers experiences that create repurchase intent
  • Delivers experiences that increase the likelihood that a customer or member will recommend your institution to others

Plus, you can evaluate where you stand compared to other banks and credit unions across the country with the Benchmark Comparison Report included with Pulse. A composite score of all survey responses to our standard set of questions, this report is a valuable management diagnostic tool.

Sample Reports