Gaining insight about client service lets you
manage, improve and maintain your customer base.
The Monitor program generates on-line reports
that let you see how you stack up against other
institutions across the nation using the Prime
Performance Index (PPI). The PPI is a proprietary,
composite score of all survey responses from banks
and credit unions to Prime Performance’s standard
set of questions. The reports also include month-to-month and quarter-to-quarter trends to help you
see how quickly improvements are happening and
where efforts should be concentrated.