Beyond Retail Banking
Building a culture for service excellence to create sustainable growth is critical for any financial services company. Prime Performance works with brokerage houses, asset management firms, mortgage and finance companies to develop measurement, monitoring and improvement programs and benchmark surveys specific to the customer experience in these organizations.
In addition to transaction-triggered telephone surveys, Prime Performance provides its clients with Interactive Voice Response (IVR), web and mail surveys where appropriate. Our Prime Performance specialists work with our clients to determine when and how to incorporate alternative methodologies into their measurement and monitoring process.