Bank Fees and Customer Satisfaction

As banks look to increase fees, they need to ask themselves if the revenue is worth the potential impact on customer satisfaction.  Prime Performance research shows that when customers believe their bank offers competitive fees, 96 percent of customers are… more >

More Customers are Cheating on Their Bank

The New Realities of “Dating” in the Digital Age by Accenture

According to a new study from Accenture, in 2011, 27 percent of Retail Banking/Financial Service customers added another provider while staying with their current bank. This is a 3 percent increase from 2010. The report titled The New Realities of… more >