High-tech, High-Touch Customer Service

Most customer service books focus on either online or offline experiences. Finally there is a book that is relevant to both. I have read hundreds of customer experience books and Micah Solomon’s first book, Exceptional Service, Exceptional Profit, is by… more >

Winning Strategies

Polite service is the foundation, but truly helping a customer solve a problem builds relationships.  Customers build relationships with people who help them.   Introduce a new customer to everyone that they might encounter.  This engages the customer and makes… more >