Member Relationship Management TeamRebecca understands that knowledge is important in delivering exceptional client experiences. You need to know what your clients really want and if you are succeeding in giving it to them. As a member of the Relationship Management Team at Prime Performance, she has spent years partnering with bank leaders in their effort to analyze these two truths. The key is turning this information-based knowledge into actions that create a shared vision of the client experience within your organization. To that end, Rebecca puts her voice-of-the-customer knowledge to work managing all aspects of the research, from crafting surveys that respect a client’s perspective to consulting services that help raise service performance and bottom-line results.
- Tips to Better Retain and Engage your Employees, 26 Oct 2011
- Customer-Focused Strategy and Customer Communication Failures of Netflix, 03 Aug 2011
- Domino, 19 Jul 2011
- What Makes a Loyal Customer Valuable, 16 Jun 2011
- Best Practices in Client Experience Strategy: Starbucks, 02 Feb 2011