Customer Experience with Branch and Call Center Representatives

Conducted in May 2010, 6,115 interviews were completed with adults who had recently opened a new account in a branch, visited a teller in a branch, or spoke with a representative at a call center. Surveys took place within 30 days of opening a new account or within two weeks of a teller transaction or a call center interaction.  This portion of the findings focuses on the Customer Experience with Branch and Call Center Representatives.  Click here.