Sep 30, 2011
Watch Video How we work
Watch Video How we work
Watch Video How we work
 
How We Work
video
Charles and Steven demonstrate how Prime Performance helps banks build a winning culture of service excellence.
Prime Experience Index
video
This video explains how PXI works as a single, comprehensive metric of the key behaviors of customer loyalty.
The Branch is Cornerstone
video
This video explains how the Branch is the Cornerstone of the Retail Banking Experience.
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Watch Video

Watch Video

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High-tech, High-Touch Customer Service

Most customer service books focus on either online or offline experiences. Finally there is a book that is relevant to both. I have read hundreds of customer experience books and Micah Solomon’s first book, Exceptional Service, Exceptional Profit, is by… more >